Outgoing

📤 Outbound Call Reporting – Kasookoo Quick Guide
🔐 Accessing Outbound Call Reports

1️⃣Log in to your Kasookoo Dashboard

2️⃣Navigate to: Reporting → Call Metrics

3️⃣Select Outgoing as your report type

📊 Metrics Displayed

Total Calls – Number of outbound calls made

Answered Calls – Calls successfully connected

Missed Calls – Calls not answered by recipients

Hang Up Reason – Reason each call was disconnected

User Activity – Individual agent outbound performance

🧭 Navigation Tabs (Outbound Reports)

Summary – High-level overview of total calls, answered, and missed

User Stats – Detailed performance per agent

More Stats – Call durations, outcomes, connection rates

Schedule – Set up automated delivery of reports

🛠️ Report Features

📅 Date Range Picker – Analyze data across any time frame

📁 Export Options – Click Download CSV to export the report

📄 Summary Table – View activity by user

🔢 Pagination – Easily navigate large data sets

⬆️⬇️ Sortable Columns – Click headers to sort by metric

📌 Key Metrics (Outbound)
Metric Description
Call Volume Total number of outbound calls made
Answer Rate % of calls that were answered by recipients
Avg Call Time Average duration of successful outbound calls
User Activity Agent-level performance data (calls made, durations)