How to Receive a Call

1️⃣ Set your status to Available
Before you can receive calls, ensure your status is set to Available so incoming calls can reach you.

2️⃣ Incoming call notification
When a customer calls:

The customer’s number will display on dialler

You’ll see which number of yours is receiving the call.

3️⃣ Answer the call
When the call comes in:

Click the Answer button to accept it.

4️⃣ In-call controls
Once connected, you will have access to standard call controls:

Speaker Off: Toggle speaker on/off for hands-free calling.

Mute: Mute your microphone during the call.

Hold: Place the caller on hold.

DTMF (Dual-Tone Multi-Frequency)/ Keypad : Send dial tones (useful for navigating automated menus during a call).

Transfer : Transfer the active call to another number or extension. - Attended and Blind Transfers

End : End the call.