FAQs

I am getting Server Error - Email addresses are case-sensitive and must be used exactly as provided.
Click to Call is not working:
1. Error "User not registered" - check that there is not multiple registrations, or if your session has expired (logout and back into the dialer)
2. Error "Agent Phone number not matching/found" - Check "Agent phone number's" field in LSQ User settings is corresponding with Kasookoo Mobile number field
Manual outbound is not working - Check dialing format is correct - Use the format 27xxxxxxxxx (do not use 0xxxxxxxxx or +27xxxxxxxxx).
Inbound calls are not coming: Set your status to Available/Online when logging in to receive calls. Update your status if you do not wish to take incoming calls.