NB!!! Dialer Logins: Email addresses are case-sensitive and must be used exactly as provided.

1. Morning Login: Log out of the dialer and log back in to re-register. 

   

2. Incoming Calls: Set your status to Available/Online when logging in to receive calls. Update your status accordingly with: Lunch, Tea, Busy with Student, Break, Offline to take you out of the incoming call queue

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3. Click to Call: Dialer must be open to receive the call. Have the dialer open before clicking on the "Continue" button

   

   Tabs: Only one LSQ tab should be open at a time.

4. Manual Dialing: Use the format 27xxxxxxxxx (do not use 0xxxxxxxxx or +27xxxxxxxxx).

   

5. Agent Status: Set your status to Available/Online when logging in the morning. Update your status accordingly with: Lunch, Tea, Busy with Student, Break, Offline - this will reflect for the Wallboards

   

6. Workaround: If the Kasookoo Dialer is not working, you will use the MicroSip dialer app