Call Detail Records
Call Detail Records (CDRs) are detailed information on the calls. Use the fields to filter the information for the specific call records that are desired. Records in the call list can be saved locally using the Export button.
Extension Phones extension
Caller Name Caller ID Name
Caller Number Where the call came from
Caller Destination Where the call went to
Recording A link will appear if the call recorded
Date & Time When the call entered the system
Codecs Phone codec
TTA Time To Answer the call
PDD Post Dial Delay
MOS Mean Opinion Score is a measure of voice call quality
Duration How long the call was
Status Details if call was Answered, Missed, No Answer, Voicemail, Busy, Cancelled or Failed
Call Detail Records are detailed information on the calls. The information contains source, destination, duration, and other useful call details. Use the fields to filter the information for the specific call records that are desired. Then view the calls in the list or download them as comma seperated file by using the CSV button.
Note that this page makes use of XML CDR for reporting.
Post Dial Delay (PDD)
Post Dial Delay (PDD) is experienced by the sender as the time from the sending of the final dialed digit to the point at which the sender hears ring tone or other in-band information. In other words, the PDD would be the time from when the sender sends the INVITE to receiving the first ringing response.
That said, PDD does not take into account the time it takes the receiver to hear the call coming in due to the various factors on how they are setup for inbound calls. For example, call forwarding may affect the time it takes the receiver to know that someone is calling because of call forwarding. The sender might hear a ring tone almost instantly from the time it dials the final digit because they sent out an INVITE, but the receiver of the call might have setup inbound calls to be forwarded to their cell phone, in which now the call must travel through their phone system, to their phone system’s gateway carrier to deliver the sender’s call to the receiver’s cell phone carrier network in order for the cell phone carrier to deliver the sender’s call to the receiver’s cell phone.
Recordings
Any calls which have the entry in the name column underlined (ie. the name is a link) have a recording available. Clicking on the name will playback the recording in a new window. In such cases the number entry will also be a link - clicking on this link will download the recording to your computer as a wav file.
Updated 4 days ago