Getting Started with Customer Engagement System
Welcome to Kasookoo! This comprehensive guide provides all the information you need to get started quickly and effectively. Follow this guide to ensure a smooth and successful setup process and to understand different features and settings within the user interface.
Platform Features
👥 User & Team Management
Easily add users, assign roles (Manager/Agent), manage teams, and create groups (beta).
📱 Multi-Platform Access
Use the system directly in your browser (WebRTC).
📞 Business Number Assignment
Assign business numbers to agents individually, ensuring secure and role-specific usage.
🟢 Agent Status Controls
Agents can set real-time statuses: Available, Busy, Do Not Disturb, Be Right Back, and more.
📲 Smart IVR System
Custom greetings, open hours, call queues, department routing, voicemail, incoming call recordings and more for professional call handling.
🎙️ Call Recording
Enable inbound and outbound call recording with flexible user- and department-level controls for compliance, training, and quality assurance.
🎧 Supervisor Tools
Live supervision features including Barge In, Listen In, and Whisper support functions.
📊 Call Analytics & Reporting
View call stats, user activity history, and advanced group/queue reports (some in beta).
🔗 CRM Integration
Connect with leading CRMs like Zoho, Salesforce, LeadSquared, FreshDesk, Front, or use your own.
💳 Billing Management
Monitor usage and manage billing seamlessly from your dashboard.
🔄 DID Randomizer
Advanced number routing tools to streamline outbound communication.
Updated 10 months ago