How to Make a Call Transfer

During an active call (inbound or outbound), select the Transfer option. You’ll be presented with two types of transfers:

Blind Transfer

1. Select Blind Transfer from the transfer options.
   The current call will be placed on hold.
2. Enter the short code of the team member you wish to transfer the call to.
3. Once the call starts ringing on the other team member’s device, the call will immediately end on your side.

Attended Transfer

1. Select Attended Transfer from the transfer options.
   The current call will be placed on hold.
2. Enter the short code of the team member you want to transfer the call to.
3. You will first be connected to the team member for a brief discussion.
4. Then you can:

a. Select Complete Transfer to hand over the call, or
b. Select Cancel Transfer if the team member has already provided the needed information and the transfer is no longer necessary.