How to check or filter abandoned calls

✅ Step-by-Step:
1️⃣ Navigate to the Recent Tab

Click on the “Recent” tab from the main menu

2️⃣ Filter for Abandoned Calls

Use the filter options or tabs at the top of the page

Select or click on “Incoming Missed Call”
(This filter shows all incoming calls that were not answered)

📊 What You’ll See

A list of abandoned calls — calls that:

Were initiated by a customer

Did not get answered

These may include:

Callers who hung up before an agent could respond

Calls that timed out in a queue

💡 Why This Matters

Filtering for missed or abandoned calls helps you:

Identify missed customer opportunities

Spot patterns or gaps in call coverage

Improve team availability and queue configuration