Configure Voicemail

1️⃣ Log In

Log in to your Kasookoo Dashboard
2️⃣ Navigate to

Incoming Call Settings
3️⃣ Configure Voicemail Action

Once your Default Call Queue or Department Routing is set up:

Click “Add an Action”

Select “Take a Voice Message” from the action list

4️⃣ Enter Notification Email

Provide the email address where voicemail alerts should be delivered.
5️⃣ Save

Click Save at the bottom of the screen to apply your voicemail setup.

✅ That’s it! Now, if no agents are available, callers can leave a voice message and you’ll receive it via email.

Let me know if you'd like this as a printable setup sheet or team training slide.