Enable and disable call recording

📥 Incoming Call Recordings
✅ Steps to Enable:

1️⃣Log in to your Kasookoo Dashboard

2️⃣Navigate to Incoming Call Settings

3️⃣When adding agents to the incoming call queue,
✅ Tick the checkbox labeled “Enable Incoming Call Recording”

4️⃣Scroll to the bottom and click “Save” to apply the settings

Outgoing Call Recordings
🔧 Steps to Enable:

1️⃣Go to the Call Recordings tab

2️⃣Select Call Recording Settings

3️⃣From here, you can control which agents have their outbound calls recorded

✨ Key Features:

✅ Enable/Disable Recording for Specific Agents
Choose exactly which users' outbound calls are recorded

⚙️ Customizable Settings
Adjust based on compliance, data retention, or quality monitoring policies