How to Change Agent Status

1️⃣ Login to the Kasookoo portal
Go to www.kasookoo.com/login and log in with your credentials.

2️⃣ Locate the Agent Status section
On your dashboard, find the Agent Status section — it’s just under the Kasookoo logo.

3️⃣ Open the status menu
Click the drop-down menu next to Agent Status.

4️⃣ Select your desired status
Choose from the 6 available options:

✅ Available – Ready to receive calls.

🔴 Busy – Currently on another task or call.

🟡 Away – Temporarily away from your desk.

🚫 Do Not Disturb – No calls or notifications.

⏳ Be Right Back – Stepping away briefly.

⚪ Offline – Not working or logged out.