Reporting

📊 Reporting & Insights – Kasookoo Home Dashboard

From the Home screen, you can easily access powerful insights and reports that help you track your team’s call performance and individual user activity.
✅ Before You Start

Ensure your Agent Status is set to ✅ Available (via the top-right dropdown) to:

Start receiving calls

Interact fully with the system

Be included in live monitoring and reports

📈 Available Reporting Options

📞 Call Metrics

Get a comprehensive overview of call activity and performance.
🔹 Outgoing Call Reports

Details on calls made by agents

Includes duration, timestamps, recipient numbers, and call outcomes

🔹 Incoming Call Reports

Information on all received calls

Shows caller numbers, durations, sources, timestamps, and connection status

🔹 Use Case:

Track:

Total call volume

Average call duration

Agent responsiveness

Success rates of outbound campaigns

🧑‍💻 User Activity History

Monitor and evaluate agent behavior and availability.
🔹 User Status Reports

See login times, logout times, and total time spent online

Check status changes: Available, Busy, Away, Offline, etc.

Review historical activity per agent

🔹 Use Case:

Understand team workload

Identify gaps in availability

Evaluate user engagement and consistency